Effective Communication
60 Minute Lunch & Learn
Practical tools and strategies for leaders who want fewer misunderstandings and better conversations.
Focused on how to communicate under pressure, and give great feedback.
4th February 2026
12:30pm – 1:30pm GMT
What you will learn
What you will learn
Do you find that your messages don’t always land as intended? Are conversations going in circles, feedback feels awkward or people leave discussions unclear on what’s expected?
This session is designed for leaders who want to communicate with greater clarity, confidence and impact in everyday conversations.
In just 60 minutes, you’ll explore practical approaches to listening properly, asking better questions, giving constructive feedback, and delivering your message with confidence. You’ll leave with simple, usable tools that help you reduce misunderstanding, build trust, and have more effective conversations, even in pressured or sensitive situations.
Effective Listening
Move beyond hearing words and missing the message. Learn how to listen with intent, pick up what’s really being said, and create space for people to be open and honest. Develop practical listening habits that build trust, surface issues early and help you respond with clarity rather than assumption.
Effective Feedback
Why has feedback got such a bad rep? Move from hesitant or unclear feedback to conversations that genuinely support improvement. Learn how to address performance in a way that is specific, fair, and constructive, while maintaining trust and respect. Build the confidence to tackle difficult messages, reinforce what’s working, and be clear about expectations.
Effective Questioning
Move away from telling and toward thinking together. Learn how to use questions to open up conversations, challenge assumptions, and encourage ownership rather than compliance. Develop the skill of asking the right questions at the right time, helping people reflect, problem-solve, and take responsibility.
About the Host
Andy Moss is an experienced leadership coach with over 25 years of experience helping managers and senior leaders thrive in high-pressure environments. Specialising in strategic leadership and people development, Andy has worked across healthcare, defence, local government, and the private sector to help leaders create space for strategic thinking and impact. Known for his practical, no-nonsense approach and passion for empowering others, Andy is committed to equipping busy managers with the tools and mindset they need to lead with clarity, confidence, and focus.